Cancellation, Return, and Refund Policy
Effective Date: [Insert Date, e.g., October 26, 2025]
This policy governs the cancellation of orders, the return of products, and the issuance of refunds for purchases made on www.tajbee.in ("Service") operated by Tajbee Traders Pvt. Ltd
1. General Policy Principles
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Readiness: This policy must be read in conjunction with our Terms of Service and Privacy Policy.
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Product Condition: Unless otherwise specified, all returned products must be unused, in the same condition that you received them, and in their original packaging.
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Proof of Purchase: A valid receipt or proof of purchase must accompany all returns or cancellations.
2. Order Cancellation Policy
2.1 Customer-Initiated Cancellation
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Physical Goods: You may cancel an order for a physical product free of charge within [Insert Time Frame, e.g., 6 hours] of placing the order, provided the product has not yet been shipped or dispatched for delivery. If the product has been shipped, the return policy (Section 3) will apply.
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Services/Digital Goods: Cancellation of services (e.g., subscriptions, digital downloads, consultations) is permitted within [Insert Time Frame, e.g., 24 hours] of payment, provided that the service has not been fully rendered or the digital product has not been accessed or downloaded.
2.2 Company-Initiated Cancellation
We reserve the right to cancel any order for the following reasons:
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Unavailability of the product/service.
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Inaccuracies or errors in product or pricing information.
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Problems identified by our credit and fraud avoidance department.
If your order is cancelled by us after your payment has been processed, the full amount will be automatically refunded (Section 4).
3. Returns and Exchange Policy
3.1 Timeframe for Returns
You have 7 calendar days from the date you received the item to initiate a return or exchange.
3.2 Eligibility for Return
Items are eligible for return only if they are:
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Defective or damaged upon delivery.
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Incorrect item/size/color delivered.
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Do not match the description on the website.
3.3 Non-Returnable Items (Exclusions)
The following items are exempt from being returned:
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Perishable goods (e.g., food, flowers, newspapers, magazines).
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Intimate or sanitary goods (e.g., certain clothing, cosmetics).
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Hazardous materials, or flammable liquids or gases.
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Gift cards.
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Downloadable software products or digital content once accessed.
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Personalized or customized products.
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Items purchased during a "Final Sale" or promotional event, unless defective.
3.4 Return Process
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Initiation: To initiate a return, you must contact our support team at Tajbee Traders Pvt. Ltd Email: support@tajbee.in with your Order ID and the reason for the return.
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Return Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
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Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund. We recommend using a trackable shipping service.
4. Refund Policy
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
4.1 Approved Refunds
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Processing Time, e.g., 7-10 business days] from the date of approval.
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Original Payment Method: Refunds will strictly be issued back to the same source account/method that was used during the transaction. This is a mandatory requirement for maintaining compliance with our payment gateway (Razorpay).
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Exceptions: In rare cases where a full reversal to the original source is not possible (e.g., expired card), we will contact you to arrange an alternate refund method, such as a bank transfer.
4.2 Delayed or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank; it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at support@tajbee.in.
5. Contact Information
For any questions regarding this policy, please contact us at:
Tajbee Traders Pvt. Ltd Email: support@tajbee.in